Política de envío
We are committed to delivering your order safely and efficiently
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Processing Time
Orders are processed and shipped on business days only (Monday through Friday), excluding weekends and holidays.
Please allow:
- Up to 3 business days for order processing and dispatch
- During peak periods (such as promotions or holidays), processing time may extend up to 5 business days
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Shipping Method
We ship all orders using USPS (United States Postal Service) via Ground Advantage.
Estimated delivery time:
U.S. orders: 3–7 business days
Please note that delivery times are estimates and may vary due to carrier delays.
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Tracking Information
Once your order has been shipped, you will receive a tracking number via email associated with your order.
It is the customer’s responsibility to monitor the tracking information and ensure the package can be safely received.
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Shipping Coverage
All shipments include limited carrier coverage through USPS (up to $100) in case of loss or damage during transit.
This coverage applies only while the package is in transit.
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Delivery Responsibility
Once the package is handed over to USPS, the shipment becomes the responsibility of the carrier.
We are not responsible for:
- Delays caused by USPS
- Lost or stolen packages after delivery confirmation
- Incorrect or incomplete shipping addresses provided at checkout
If USPS tracking shows that the package has been delivered, we are unable to issue refunds or replacements.
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Lost or Missing Packages
If your tracking indicates that your package was delivered but you cannot locate it, we recommend:
- Checking with neighbors or household members
- Contacting your local USPS office
- Filing a claim directly with USPS
Unfortunately, we do not offer refunds or replacements for packages marked as delivered.
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Address Accuracy
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
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Thank you for your understanding and for choosing self-care that transforms.
